Payment in full is required to secure your commission.
While returns are not accepted for custom pieces, they will only be sent out once you are absolutely happy with it.
Feel free to request up to 3 amendments free of charge. Any more alterations will incur a small charge.
Turn around time is between 2 and 6 weeks, so please order well in advance. A delivery date will be provided upon order confirmation.
For any non-custom shop products such as prints or tote bags, there is a 14-day return policy, on the condition the item is unused, or if it arrives damaged.
Postage & packaging costs are not included, and will be added, clearly marked, when you get to the checkout.
Custom drawings are non-refundable. In the unlikely event a drawing arrives damaged, please let me know immediately, sending photographs so I can provide evidence and follow up with the courier.
Under these circumstances, I will be happy to redraw your commission free of charge.
Custom pieces will be sent tracked next day delivery, secured with stiff non-bend cardboard packaging, or in a cardboard tube, size dependent.
If you are not available to sign for delivery, a card will be left for you to pick up from your local post office.
All other non-custom products will be sent first class with Royal Mail or internationally tracked with Royal Mail within 3-5 working days.
I use a secure courier service to ensure that your drawings arrive safely. Size depending, I send them flat in stiff non-bend cardboard packaging or rolled in a cardboard tube.
Kitty Draws Dogs is not responsible for custom or duty charges.